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.: Concierge PCS Authorized Wildfire Service Provider

The Wildfire Electronic Assistant

Thank you for you interest in the original and best telephony Electronic Assistant – Wildfire. The Wildfire Electronic Assistance screens, routes and takes messages from your callers. It does it with a unique flair, without making callers feel uncomfortable. It’s 100% speech recognition interface is still the most flexible, functional and easy to learn in the industry and allows “road warriors” to listen to messages and return calls without fiddling with their cell phone. It puts you in control of when, where and by whom you can be reached. Our clients claim an average time savings of 45 minutes per day, not to mention the ability to be reached at any time, anywhere.

Why Concierge PCS?

Concierge Personal Communications Services has been providing the Wildfire Electronic Assistant for over 5 years. We have exclusive rights within the Illinois, Wisconsin and Michigan markets. Our servers are located within a telephone company central office environment. The servers are DC powered and are continuously, proactively monitored to ensure the highest degree of reliability. We have replacement hardware on hand for any component, which is a single point of failure. In fact, our servers have provided a 99.999% up time over the past 50 months.

We currently have the ability to provide a local access number in both the Chicago and Milwaukee markets. Our clients outside of these markets utilize toll free telephone numbers to access their Electronic Assistant. We are currently under negotiations with a major long distance carrier to extend our local network to the Detroit metro area. Any client selecting toll free access from the Detroit market will be given the option to get a local Detroit access number when it becomes available.

The Service Creation Process

Our service creation process includes three distinct phases. First, we consult with the new client to determine which services best fit their requirements. Included in this process is a discussion of “call path” issues. This involves talking through how the client plans on using the service, what the service objectives are, what telephony technologies need to be integrated and how best to get the calls into the Electronic Assistant. The process culminates in a recommendation on how to configure the existing technologies as well as the Electronic Assistant.

The next phase of service creation is the Electronic Assistant initialization. Very simply, the agreed upon design is input into the Wildfire system. At this point, the service is available for the training process.

The final phase of service creation is training. Rather than handing the user a manual and saying “good luck”, we provide one–onone training, using the user’s actual Electronic Assistant. The training usually takes between 30 to 60 minutes. It provides the user a good foundation to build a relationship with their Electronic Assistant. The trainer provides their number to the user to allow follow up questions to be answered at any time.
The whole process can be accomplished within 24 hours. Concierge PCS’s track record of a 90% retention rate (measured over 1 year) for new clients attests to the thoroughness and accuracy of this process.

The Rate Plans

Concierge has two basic service plans. Both plans do not require a longterm commitment. In fact the $250.00 service creation fee, billed upon early termination, is waived if the subscriber uses the system for 6 months (see the Service Agreement).

The first plan is most appropriate for Chicago and Milwaukee based clients. It provides a local telephone number for callers and users to gain access to their Electronic Assistant. This offering also works well for those whom have a wireless plan that includes free long distance. The monthly service is $19.95 per month. Connection time is $0.10 per minute for local number access or local calls and $0.15 per minute for calls outside of the designated local service area (Chicago, Milwaukee or in the future Detroit).

The second plan is more appropriate for clients outside of our local service are or clients who desire a toll free telephone number for their callers. It provides a Chicago or Milwaukee and toll free telephone number for callers and users to gain access to their Electronic Assistant. The monthly service is $34.95 per month. Connection time is $0.10 per minute for local number access or local calls and $0.15 per minute for toll free access and calls outside of the designated local service area (Chicago, Milwaukee or in the future Detroit).

Calls are billed based on the exact amount of time connected and not in 6 second increments. There are no minimum connection periods. In another words, an 11second call is billed as an 11second call.

Concierge also offers a Reception Assistance for $25.00 per month. The Reception Assistance allows businesses with multiple users to provide customers with a single number, which allows access to any user in your business that has an Electronic Assistant.

Other option includes a no cost pager interface (available for most numeric and alpha pagers) and $5.00 per month detailed billing. The Wildfire system can even be integrated with legacy voice mail systems (case by case basis).